About Willuna Support Services
At Willuna Support Services, we believe everyone deserves the opportunity to live a life filled with choice, connection, purpose, and independence.
Founded by Brooke Franks, a teacher, support worker, and mother of three, Willuna Support Services was created from a genuine passion for helping people with disability build meaningful lives on their own terms. With a deep understanding that every individual is unique, we take the time to listen, understand, and create supports that reflect each person's goals, strengths, preferences, and aspirations.
Guided by our motto, "Stronger Together – Empowering Independence through Connection, Choice and Voice," we provide person-centred disability support that places individuals at the heart of every decision. We work alongside participants, families, carers, and communities to create positive outcomes that promote dignity, inclusion, wellbeing, and independence.
Our approach is built on genuine relationships, trust, and respect. We believe meaningful support goes beyond daily assistance. It is about creating opportunities for people to build confidence, develop skills, strengthen community connections, and live fulfilling lives.
Supporting Wellness, Independence and Quality of Life
At Willuna Support Services, we offer a range of services and carefully selected products designed to support overall wellbeing, independence, and quality of life. Our supports focus on helping individuals achieve their personal goals while promoting physical, emotional, social, and mental wellness.
Whether it is assistance with daily living, community participation, skill development, capacity building, or wellness-focused products that enhance comfort, independence, and self-care, our goal is to provide practical solutions that empower people to live their best lives.
We are committed to ensuring every participant has the opportunity to:
- Exercise genuine choice and control over their supports
- Build confidence, skills, and independence
- Strengthen relationships and community connections
- Improve overall health, wellbeing, and quality of life
- Have their voice heard, respected, and valued
Our Commitment
As a provider guided by the NDIS Practice Standards, we are dedicated to delivering high-quality, safe, and compassionate supports that uphold the rights, dignity, and individuality of every person we work with.
We understand that wellness looks different for everyone. That's why we tailor our services and products to meet individual needs, helping people achieve outcomes that are meaningful to them.
At Willuna Support Services, we don't simply provide support. We build relationships, foster inclusion, promote wellness, and empower individuals to create brighter futures.
Because when we work together, we are truly Stronger Together.
Our Values
Choice and Control
We respect each participant as the expert in their own life. Supports are designed and delivered in line with individual preferences, goals, and informed choices, ensuring participants remain at the centre of all decisions that affect them.
Dignity and Respect
We value the inherent worth of every person. Our practice is grounded in respect, cultural sensitivity, privacy, and the promotion of human rights, fostering environments where people feel safe, valued, and heard.
Voice and Advocacy
We actively listen and support individuals to express their views, preferences, and needs. We champion participant voice and advocacy, ensuring people are supported to speak up and be listened to at every stage of their NDIS journey.
Connection and Inclusion
We believe strong connections build strong outcomes. We support social, community, and economic participation by fostering meaningful relationships and reducing barriers to inclusion.
Capacity Building and Independence
We focus on strengths and abilities, supporting skill development and confidence to promote long‑term independence and positive life outcomes in line with participant goals.
Safety, Quality and Accountability
We are committed to delivering supports that are safe, reliable, and of high quality. Our services are guided by continuous improvement, transparent practice, and strong governance aligned with the NDIS Practice Standards and Code of Conduct.
Partnership and Collaboration
We value collaboration with participants, families, carers, allied professionals, and community networks to ensure coordinated, holistic, and responsive supports.
